Terms and Conditions

By signing up to participate in our classes, you agree to our Terms and Conditions set out below.

If you do not agree with any of these Terms and Conditions please do not participate in our classes.

We reserve the right to change and/or update these Terms and Conditions at any time.  Any changes will be posted on our Website and you agree to be bound by such changes.

References to “we”,  “us” and/or “our” in these Terms and Conditions is a reference to Elite Pilates – HQ and its’ related entities (as relevant).

 

Medical Warning

Prior to undertaking any new form of exercise, you should consult with your healthcare practitioner to ensure your current health and/or any restrictions that may be appropriate for you.

When participating in our classes please work at your own pace.  Stop immediately if you feel any pain or discomfort and seek medical attention if there are any unanticipated changes to your physical condition at any time.

You must notify your instructor if you have any pre-existing injuries or medical conditions which may impact upon your ability to perform any exercises in our classes.

By undertaking any exercise program, you acknowledge that you do so at your own risk and that the, producers/instructors of our exercise classes/instruction will not be liable for any personal injury, loss or liability of whatsoever nature arising as a result of, or in connection with, your undertaking of any such exercise program or following advice contained on our website or given by our instructors.

You acknowledge and accept that our instructors may use tactile cueing and adjustment methods, or make physical contact with you for correction purposes to ensure that all exercise is undertaken in accordance with Elite Pilates- HQ best practice.

 

Prices and Bookings

Prices and timetables are displayed on our website and from time to time our prices may change, these will be notified on the Website.

There are a set number of spots in each class and to attend a class, you must reserve a spot.  Bookings can be made via our website.

We reserve the right to change our class times, at any time, without notice to you.  Our website will notified you of any permanent changes to our times.

 

Class Waitlist

If you are unable to book a spot because the class is full you can register yourself on the waitlist and when a spot becomes available you will be notified via email and automatically booked into the workout.  Please check your email for your waitlist confirmation.

If you are unable to attend the class, please remove yourself from the waitlist online.  Once you have been confirmed in the class from the waitlist our 12 hour cancelation policy applies.

 

Cancelation Policy

To cancel a booking, you must cancel your booking online or notify your studio at least 12 hours prior to the commencement of the class.  Failure to do this will incur the full cost of the class booked.  To cancel online simply unreserve your spot.

If you know that you will not be able to make the class for which you have booked prior to the 12 hour cancelation period please cancel ASAP so that another person can take advantage of your spot.

 

Class Packs

All classes must be paid for before attending.  You must do this when booking your spot in a class, via a pre-paid pack or a casual class.

The sale of each class pack is subject to our terms and conditions, which include time limitations and/or class attendance limitations.

Class packs are non-transferrable between holders, and may not be sold, traded, gifted or shared or otherwise transferred to any person other than the purchaser.

Each class pack has a strict expiry date.  If the number of classes for your class pack have not been used by you, the holder, before the expiry date, then those classes will expire and no refund will be given for any unused classes. 

The sale of all class packs are final.  Elite Pilates – HQ does not offer any refunds, transfers, suspensions or extensions on class packs due to illness, injury, change of mind, user error, change of address, unsuitability or any other reason.

Prices and expiry times for all class packs can be found on our website and may change from time to time. Any change will be notified on-line.

 

Conditions of Entry

Elite Pilates – HQ reserves the right to refuse entry to, or remove from our studio, clients or others who are behaving in an anti-social, intoxicated, disorderly, aggressive, offensive or dangerous manner or in any manner which may threaten the security of our instructors, clients or others at the Studio.

For hygiene purposes, socks must be worn at all times during your workout.

For the enjoyment of all participants in your class please turn off/make silent mobile phones before your workout unless eg: you are a doctor on call.

Thank you for reading and adhering to our Terms and Conditions.